Order Cancellations

Once an item is ordered, should you wish to cancel it, please contact us by emailing with your order confirmation number in the subject line. 

If your order has already been processed, you may not be able to cancel your order. 

Please read the Return or Exchange an item section below.

We offer a sizing and measuring system to avoid wrong sizing so please measure carefully as we will only exchange due to incorrect sizing


Return & Exchange

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a you a credit on receipt to exchange the item please advise our team via email at

Please note:

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility.
  • The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

Please complete the card in your parcel and return your parcel to the address supplied via email once contacting our Pata Pata team.

Note: There is strictly no exchange or refund on sale items. 


Faulty Items

If the item you received is faulty, please contact us via email at quoting your order number and photos of the concerning fault. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.









Australia wide postage is included in the product price. Celebrate that. 

International shipping (delivery of product outside Australia) is not included in the product price and will be dependent on weight and delivery location. This cost will be communicated via email to you. 

Your product should be delivered within 7-14 working days unless notified by us. If we do not have your size, or you are requesting a custom colour, the turnaround period is approx 2 weeks. 



All shoes are new, never worn before and literally handmade.

Appearance of colours may appear slightly different with lighting but we do our best to depict the true colour in all our photos.